Data protection

Collection and use of personal data

This privacy policy informs you about the collection of personal data when using our website. Personal data is any information that identifies you or can be used to identify you, e.g., name, address, email address, user behavior.

The controller within the meaning of Article 4(7) of the General Data Protection Regulation (GDPR) is

PET & Co.

Ackersteinstraße 93

8049 Zurich

SwitzerlandEmail: info@petandco.ch

If we commission external service providers to provide individual functions of our offering or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. We also specify how long we store your data.

2 YOUR RIGHTS

You have the following rights towards us regarding your personal data:

  • Right to information,
  • Right to rectification or erasure,
  • Right to restriction of processing,
  • Right to object to processing,
  • Right to data portability.

To exercise your rights, you can contact the controller or the data protection officer using the contact details mentioned above.

You also have the right to lodge a complaint with data protection supervisory authorities regarding our processing of your personal data.

3 Objection to the processing of your data or withdrawal of consent

If you have consented to the processing of your data, you can withdraw this consent at any time, without affecting the lawfulness of the processing carried out based on the consent until the withdrawal.

If the processing of your personal data is based on a balancing of interests, you may object to this processing. This is the case if the processing is not necessary for the performance of a contract to which you are a party, but serves other purposes, the details of which we will explain to you in the following description of the respective processing processes. If you lodge such an objection, we ask you to provide the reasons why we should not process your personal data in the way we intend. In the event of a justified objection, we will examine the situation and either stop processing your data, adjust the data processing, or present you with our compelling legitimate grounds for further processing of your data.

4 Obligation to provide personal data

You are not required to provide the personal data collected on this website. There is no legal, contractual, or other obligation, and the provision of your personal data is not a prerequisite for concluding a contract. To the extent that data collection is necessary for the error-free display of this website, data is collected automatically during the creation of the website or following your consent.

Without providing the minimum data, it is generally not possible to contact us or subscribe to our newsletter.

To place orders in our online shop, we require the relevant mandatory information for the conclusion of the purchase contract and the execution of payment. Without this information, a purchase is not possible.

To register as a customer or merchant and create an account, the mandatory fields must be completed. Without this information, no account can be created.

5 Collection of personal data when visiting our website

If you visit our website for information purposes only, i.e., if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. When you visit our website, we collect the following data, which is technically necessary to display our website to you and to ensure its stability and security (legal basis is Art. 6(1)(f) GDPR):

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Website that submits the request
  • Websites accessed by the user's system via our website
  • Downloaded bytes
  • Browser
  • Operating system and interface
  • Language and version of the browser software.

We store this data for a period of 14 days in a so-called log file. After that, the data is deleted.

This website is hosted by an external hosting provider. The personal data collected on this website is stored on the hosting provider's servers. We use maxcluster GmbH as a hosting provider. To ensure data protection-compliant processing, we have concluded an order processing agreement with our hosting provider in accordance with Art. 28 GDPR.

We have commissioned the agency webvisum GmbH with the development and administration of our website. webvisum GmbH therefore has access to the aforementioned technical data. To ensure data protection-compliant processing, we have concluded an order processing agreement with webvisum GmbH in accordance with Art. 28 GDPR.

Our website is provided via the Content Delivery Network (CDN) of Cloudflare. We have concluded an order processing agreement with Cloudflare. To the extent that processing by Cloudflare takes place in the USA, this occurs on the basis of the standard contractual clauses concluded with Cloudflare. Cloudflare is integrated to display the website as securely and quickly as possible, depending on the utilization of the various servers and capacities.

6 COOKIES AND LOCAL STORAGE

In addition to the aforementioned data, cookies are stored on your computer when you visit our website. Cookies are small text files that your browser stores on your hard drive and that transmit certain information to the sender (in this case, us). Cookies cannot execute programs or transfer viruses to your computer. They serve to make our internet offering more user-friendly and effective overall.

The storage of cookies necessary for the proper functioning of this website is based on Section 25(2) no. 2 of the Telecommunications-Telemedia Data Protection Act (TTDSG). All other cookies are only stored if you have consented to their use; the legal basis for this is Section 25(1) TTDSG in conjunction with Art. 6(1)(a) GDPR. You can withdraw your consent at any time via the link in the footer.

This website uses the following types of cookies; their scope and functionality are explained below:

  • Transient cookies
  • Persistent cookies

Temporary cookies are automatically deleted when you close your browser. These include, in particular, session cookies. These store a so-called session ID, which allows separate requests from your browser to be assigned to the same session. This allows us to recognize your computer when you return to our website. Session cookies also include the cookies we use to ensure the correct display of our website on your device. Session cookies are deleted when you log out or close the browser.

Persistent cookies are automatically deleted after a specified time, which can vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

You can configure your browser settings to reject all or certain browser cookies or to notify you when websites set or access cookies. Note, however, that some areas of this website may no longer be accessible or function properly if you disable or reject cookies.

On this website, cookies are used for the following purposes:

Necessary cookies are required for the basic functions of the website, such as shopping cart, checkout, forms, or consent management, and cannot be disabled. The legal basis for the use of these cookies is Section 25(2) no. 1 TTDSG.

Cookies are used on our website to display videos from YouTube and Vimeo. These may offer you personalization options such as window size, volume, or playback position. The use of these cookies occurs exclusively with your consent. The legal basis for this is Section 25(1) TTDSG. You can withdraw your consent at any time via the link in the footer.

We use Google Analytics cookies to obtain information about visitor flows on our website. These cookies are only used with your consent. The legal basis for the use of these cookies is Section 25(1) TTDSG. You can withdraw your consent at any time via the link in the footer.

Cookies used by various marketing technologies, such as so-called tracking pixels. These services from Google, Facebook, or MailChimp allow us to serve targeted advertisements on other websites or social media profiles and to analyze the effectiveness of our ads. These cookies are only used with your consent. The legal basis for the use of these cookies is Section 25(1) TTDSG. You can withdraw your consent at any time via the link in the footer.

7 Contacting us

When you contact us via email or our contact form, we store the data you provide (name, email address, message, and potentially telephone number) in order to answer your inquiry. Once storage is no longer required, we delete all data collected in connection with your inquiry or restrict its processing if there are legal retention obligations.

We process this data to answer your inquiry. Processing is based on a contractual basis (Art. 6(1)(b) GDPR) if it concerns questions regarding your purchase of our products. With regard to general customer service and answering your inquiries, the processing is for the protection of our legitimate interests (Art. 6(1)(f) GDPR), as this allows us to offer you satisfactory customer service.

8 USE OF OUR WEBSHOP

If you wish to order from our webshop, we require the personal data necessary for the processing of your order and thus for the conclusion of our contract with you. Mandatory fields are marked separately; other information is voluntary. Specifically, we collect the following data:

  • Last name
  • First name
  • Company (optional)
  • Telephone number (optional)
  • Delivery address
  • Billing address
  • Email address

We process the data you provide for the fulfillment of your order; the legal basis for this is Article 6(1)(b) GDPR.

If you wish, you can set up an availability notification for sold-out items by entering your email address.

We may also process the information you provide to inform you about other interesting products from our range or to send you emails with technical information.

We are required by commercial and tax law to store your address, payment, and order data for ten years. However, after two years, we restrict the processing, i.e., your data will only be used to fulfill our legal obligations.

To prevent unauthorized access to your personal data – especially payment data – your order is encrypted using TLS technology.

The cookies required for our webshop are used on the legal basis of Section 25(2) no. 1 TTDSG.

The following payment options are available to you: prepayment, credit card, PayPal, Klarna SOFORT. Payment processing is handled by our service provider PayOne. Information on the processing of your personal data by PayOne can be found here: https://www.payone.com/DE-de/dsgvo

To complete your payment, we will redirect you to our payment service provider. They are responsible for the processing of your personal data for the purpose of payment processing as well as for fraud prevention and credit assessment. If you have any questions, please contact the payment service provider directly.

PayPal is provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The privacy policy of PayPal can be found here.
Here: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Klarna SOFORT is a service of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The privacy policy of Klarna can be found here:
https://www.klarna.com/international/privacy-policy/

Your order will be shipped by DHL. In order to send you the requested items, we pass your name and delivery address to DHL.

9 CUSTOMER ACCOUNT

You have the option to voluntarily register as a customer in our online shop and create a customer account. For this, we require your name, a username of your choice, a password, and your email address, through which we can contact you. Please treat your password confidentially and protect it from unauthorized access. You can change your password at any time under "Account Details". Simply enter your current password to do so. Should you forget your password, you can request a link to set a new password via email.

Creating a customer account is not required for the use of our online shop. However, in the protected customer area, you can save your name and delivery address, view your order history and previous invoices, as well as manage your newsletter subscription, gift vouchers, and availability notifications.

The legal basis for the processing of your data is Article 6(1)(b) GDPR, as we process your personal data within the scope of a contractual relationship or for the initiation of such a relationship.

We store your data until your account is deleted and will then delete it permanently, provided there are no statutory retention periods. To request the deletion of your user account, please send us an email to support@cloud7.de.

10 NEWSLETTER AND DIRECT MARKETING

Only with your prior consent can you subscribe to our bi-weekly newsletter with the latest product information. For this purpose, we collect your email address and, if provided by you, your name.

Our newsletters are sent via the service platform Mailchimp, a service of the Rocket Science Group in the USA. If you enter your data via the newsletter registration form on our website and consent to receiving the newsletter, your personal data will be automatically processed by Mailchimp. We have concluded an order processing agreement with Mailchimp, which obligates Mailchimp to process the data in accordance with the GDPR and to implement appropriate technical and organizational measures for data security. Mailchimp processes your data on servers in the USA. Currently, the USA does not offer a level of data protection equivalent to the EU. It cannot be excluded that US authorities could gain access to your personal data processed by Mailchimp without you being able to file an objection. The legal basis for the transfer to third countries is your consent and thus Art. 49(1)(a) GDPR. Furthermore, we have concluded the standard data protection clauses approved by the European Commission pursuant to Art. 46 GDPR with Mailchimp in the "controller-processor" variant (Module 2). You can view the text of the standard data protection clauses here: https://mailchimp.com/en-gb/legal/controller-processor-scc-2021/

The double opt-in procedure is part of our standard newsletter registration process. After your registration, you will receive an email at the email address provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration, you will not be added to our subscriber list and the registration will be considered canceled. To provide proof of your consent, we record the time of registration and confirmation, the IP address used, and the texts used. The purpose of this procedure is to be able to prove your consent and, if necessary, to prevent potential misuse of your personal data. Our legitimate interests arise from this purpose. The legal basis is your consent in accordance with Art. 6(1)(a) GDPR. If consent is not required, for example in the context of marketing measures to existing customers, the mailing may also be based on our legitimate interests in direct marketing. The legal basis in these cases is Art. 6(1)(f) GDPR.

After your confirmation, we store your email address in order to send you the newsletter. The legal basis for this is your consent in accordance with Art. 6(1)(a) GDPR. If consent is not required, for example in the context of customer advertising, the mailing may also be based on our legitimate interests in direct marketing. The legal basis in these cases is Art. 6(1)(f) GDPR.

We evaluate your user behavior in connection with our newsletter. This means that we can track whether and how often you open newsletters and which links you have clicked. Mailchimp provides information on potential locations based on IP addresses. This allows us to determine your location at the time of registration and interaction. This data is relevant for optimizing the content of the newsletters and for sending you relevant information and offers. The legal basis is Art. 6(1)(a) GDPR, provided you have given your consent. In other cases, the legal basis is our legitimate interest in optimizing the newsletter content and thus Art. 6(1)(f) GDPR.

You can revoke your consent to receive the newsletter and to the analysis of user behavior at any time by unsubscribing from our mailing list. Please declare your revocation by clicking on the link at the end of every newsletter email, by sending an email to support@cloud7.de, or by sending us a message to the contact details provided in our legal notice.

Your personal data will generally be stored for the duration of your newsletter subscription. The list of personal data is regularly reviewed to determine whether further storage of the email addresses in our subscriber list is required. Undeliverable emails or unsubscribed email addresses are deleted. Upon revocation of your consent, your email address and the associated user data will be permanently deleted, at the latest within three years after the end of the calendar year. Further storage takes place based on our legitimate interest in being able to prove that consent was present at the time of sending in the event of legal disputes, and thus on the basis of Art. 6(1)(f) GDPR.

We also reserve the right to use your first and last name as well as your postal address for our own advertising purposes, for example to send you interesting offers and information about our products by post. This serves our legitimate interest in contacting our customers for marketing purposes. The legal basis is Art. 6(1)(f) GDPR. You can object to this processing at any time without giving reasons.

11 RETAIL ONLINE SHOP

Retailers can register as pre-approved dealers to purchase goods in our online shop at special wholesale prices. To create a dealer account, we require the following information: name, address, email address, and password. After receiving your request, you will receive a confirmation email. Your request will be processed and your account activated as soon as possible. Should we require further information, we will contact you.

The legal basis for the processing of your data is Article 6(1)(b) GDPR, as we process your personal data within the scope of a contractual relationship or for the initiation of such a relationship.

The data will be stored until the dealer account is deleted and then permanently deleted, provided there are no statutory retention obligations. To request the deletion of the dealer account, please send a corresponding message to support@cloud7.de.

As a pre-approved dealer, you have the option to subscribe to our dealer newsletter. The newsletter informs you about new products, special offers, and promotions. Further information on newsletters, the legal basis, and the documentation of your consent can be found in the previous section "Newsletter and Postal Advertising".

12 USERCENTRICS

We use the Usercentrics Consent Management Platform to obtain your consent for the use of cookies or data processing on our website, if required. To verify your consent, the platform records and stores the following data: consent ID, consent number, timestamp, language of the consent banner, user selection, banner version, device information, and IP address.

A cookie is also stored to be able to assign your granted or revoked consent. The data collected in this way is stored until you request its deletion, the Usercentrics cookies are deleted, or the purpose of data storage no longer applies.

The legal basis for setting the cookie is Section 25(2) No. 2 of the German Telecommunications-Telemedia Data Protection Act (TTDSG). The legal basis for the processing of your personal data in this context is Art. 6(1)(c) GDPR, as this is necessary for the fulfillment of our legal obligation according to Art. 7(1) GDPR.

Data processing takes place in the European Union. To ensure data-compliant processing, we have concluded a data processing agreement with Usercentrics.

13 Vimeo Videos

This website uses plugins from the video portal Vimeo. The provider of the plugins is vimeo.com Inc, 555 West 18th Street, New York, New York 10011, USA.

When you visit one of our pages equipped with a Vimeo plugin, a connection to the Vimeo servers is established. The Vimeo server is then informed which of our pages you have visited. In addition, all technically necessary information for the display and playback of the videos, such as your IP address or location data, is transmitted to Vimeo.

Vimeo is responsible for the processing of your personal data in this context. We have no influence on the data collected and its processing, nor are we aware of the full scope of data collection, the purposes of processing, or the storage duration.

You have the right to object to data processing by Vimeo. To exercise this right, please contact Vimeo directly. We use the Vimeo plugin on our website to provide moving images.

You can grant your consent for the transmission of your data to Vimeo for the purpose of video playback by activating the "Videos" checkbox in our consent management. You can revoke your consent at any time via this link.

The legal basis for the transmission of all personal data required for the technical display of the videos is Art. 6(1)(a) GDPR. The legal basis for all cookies used by Vimeo is Section 25(1) TTDSG in conjunction with Art. 6(1)(a) GDPR.

Vimeo processes your data at least partially in the USA. The transmission of your data to the USA is based on your consent and thus on the legal basis of Art. 49(1)(a) GDPR. Please note that the USA is classified by the European Commission as an insecure third country, as it does not offer data protection standards equivalent to those of the European Union. The processing of your personal data by Vimeo in the USA may therefore entail risks for your personality rights and freedom, in particular as you may not have the option of taking legal action against these violations.

Further information on the purpose and scope of data collection and processing by Vimeo can be found in Vimeo’s privacy policy at https://vimeo.com/privacy. There, you will also receive further information about your rights in this regard and settings options for protecting your privacy.

14 YOUTUBE VIDEOS

We have embedded YouTube videos on our website. YouTube is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

To protect your data, we inform you before displaying YouTube content. You can then start the data transfer and the display of the content by clicking on the provided link (so-called "two-click solution"). Alternatively, you can grant your consent for the transmission of your data to YouTube for the display of videos on our entire website by activating the "Videos" checkbox in our consent management. You can revoke your consent at any time via this link.

The videos are stored on http://www.YouTube.com and can be played directly from our website. We have no influence on this data transfer.

By playing the videos, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the following data is transmitted.

  • IP address
  • Date and time of the request
  • Time zone according to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Transferred data volume in each case
  • Website of the original request
  • Browser
  • Operating system and interface
  • Language and version of the browser software

This happens regardless of whether you have a YouTube user account and are logged in or not. If you are logged into Google, your data is directly associated with your account. If you do not wish for this association with your YouTube profile, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for advertising, market research, and/or the demand-oriented design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these usage profiles. Please contact YouTube for this purpose.

The legal basis for the transmission of all personal data required for the technical display of the videos is Art. 6(1)(a) GDPR. The legal basis for all cookies used by YouTube is Section 25(1) TTDSG in conjunction with Art. 6(1)(a) GDPR.

Google may process your personal data on servers in the USA. Please note that the USA is classified by the European Commission as an insecure third country, as it does not offer the same standard of data protection as the European Union. The processing of your personal data by Google in the USA may therefore involve risks to your personal rights and freedoms, in particular as you may not be able to initiate legal proceedings. The transmission of your data to the USA is based on your consent and thus on the legal basis of Art. 49(1)(a) GDPR.

By embedding YouTube videos, other services or servers from Google may be integrated, e.g., Google Fonts, Google Ads, Google Analytics, or Google Photos. Further information on the purpose and scope of data collection and processing by YouTube can be found in the YouTube privacy policy. There, you will also find further information about your rights and settings options for protecting your privacy: https://www.google.de/intl/de/policies/privacy.

15 Trusted Shops Buyer Protection and Rating

We have integrated Trusted Shops widgets on this website to display Trusted Shops services (e.g., trust seals, collected ratings) and to offer buyers Trusted Shops services after they have placed an order.

The legal basis for this is our legitimate interest according to Art. 6(1)(f) GDPR to offer you a secure shopping experience and thereby optimally market our shop. The trust seal and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. The following information in this privacy policy serves to inform you about the essential contents of our contract in accordance with Art. 26(2) GDPR.

The trust seal is awarded within the scope of joint responsibility with a US CDN provider (Content Delivery Network). An adequate level of data protection is ensured through standard contractual clauses and other contractual measures. Further information on data protection at Trusted Shops GmbH can be found in their privacy policy Privacy Policy.

When calling up the Trust Badge, the web server automatically saves a so-called server log file. This contains your IP address, the date and time of the call, the amount of data transferred, and the requesting provider (access data) and documents the call. The IP address is anonymized immediately after collection so that the stored data cannot be personally assigned to you. The anonymized data is used in particular for statistical purposes and error analysis.

After completing your order, your email address is encrypted and transmitted to Trusted Shops to check whether you are already registered for Buyer Protection. If this is the case, Trusted Shops will process your data, including your order data, in accordance with the terms of use of the Trusted Shops Buyer Protection. If you are not yet registered for Buyer Protection, you can register and transmit the required data, including order data, to Trusted Shops. A contractual relationship is established between you and Trusted Shops upon registration. If you do not use Buyer Protection, all transmitted data will be automatically deleted by Trusted Shops so that personal reference is no longer possible. The legal basis for the transmission of your encrypted email address is Art. 6(1)(1)(f) GDPR, as this serves our legitimate interest in offering you Buyer Protection. The legal basis for the processing of your personal data by Trusted Shops is either the legitimate interest of Trusted Shops to offer the Buyer Protection program and the rating option (Article 6(1)(f) GDPR) or the contractual relationship between you and Trusted Shops (Article 6(1)(b) GDPR).

If you have registered for the Trusted Shops Buyer Protection program, you will receive an email from Trusted Shops with a rating link after your order has been processed.

Trusted Shops uses service providers for hosting, monitoring, and logging. The legal basis for this is the legitimate interest of Trusted Shops in a secure and uninterrupted operation, i.e., Art. 6(1)(f) GDPR. In this context, data processing may take place in third countries (USA and Israel). For the USA, an adequate level of data protection is ensured by standard contractual clauses and other contractual measures; for Israel, by an adequacy decision.

Within the scope of our joint responsibility with Trusted Shops, we ask you to contact Trusted Shops primarily if you have questions about data protection or to assert your rights. Please use the contact options in the privacy information linked above for this purpose. Of course, you can also contact us at any time. Your request will then be forwarded to Trusted Shops for answering, if necessary.

16 Embedded Web Fonts

We use fonts from the company Monotype Imaging Holdings Inc. (“Monotype”), 600 Unicorn Park Drive, Woburn, Massachusetts 01801, USA, on our website. The fonts themselves are stored on our server, so no third-party server needs to be called to display them.

Since Monotype calculates the licenses based on page views, your browser establishes a connection to the Monotype server. A cookie is also set. Monotype receives your IP address when you visit the website. No further personal data is processed.

The integration of Monotype fonts is based on our legitimate interest in a uniform and attractive presentation of our website. The legal basis is Art. 6(1)(f) GDPR. The legal basis for storing the cookies required to display the website is Section 25(2) No. 2 TTDSG.

Monotype states that it processes the following data to record license requests: the (anonymized) project identification number of the web font and the URL of the licensed website, linked to a customer number. Further details on data processing by Monotype can be found in the privacy policy for web font tracking, which you can access here: https://www.monotype.com/de/rechtshinweise/datenschutzrichtlinie/datenschutzrichtlinie-zum-tracking-von-webschriften

17 GOOGLE TAG MANAGER

This website uses Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin D04 E5W5, Ireland. Google Tag Manager is a solution that allows marketers to manage website tags via a central interface. The Tag Manager tool itself (which implements the tags) does not collect any personal data. It merely ensures that other tags are triggered, which in turn may collect data. Google Tag Manager does not access this data. By using the Tag Manager, your IP address is transmitted to Google, as this is necessary for the function of the tool.

18 GOOGLE ANALYTICS

This website uses Google Analytics, a web analysis service from Google Ireland Ltd. (“Google”), for web analysis, reach measurement, and visitor analysis. We only use Google Analytics with your consent. The integration of Google Analytics serves to analyze user behavior on our website and to use the insights gained—e.g., regarding visit time, duration, or the most frequently visited subpages—to optimize our offer and our online presence. This also allows us to check and optimize the effectiveness of our online advertising measures.

In this context, Google processes in particular data about your browser, your end device and your operating system, the time of your visit to our website, the subpages accessed and their access times, the pages visited before and after, and, if applicable, your interactions on the website or location data. No email addresses or names are stored, but user pseudonyms may be created to track individual users across different pages.

IP addresses are anonymized by Google.

Google uses this information to evaluate your use of the website, to compile reports on website activity for website operators, and to provide other services relating to website activity and internet usage, in particular the Google Analytics "Demographics and Interests reports" functions. With the help of these functions, we can use data from Google's interest-based advertising and/or third-party visitor data (e.g., age, gender, and interests) in conjunction with Google Analytics for targeted and optimized advertising measures, strategies, and content on our website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Access by US authorities is possible.

Data collected by Google Analytics is deleted after 14 months.

For more information on the data processed, please visit https://www.google.com/intl/de/policies/privacy/#infocollect

Google Analytics also uses cookies for this purpose. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. You can also opt-out of tracking by Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Add-on for your current browser: http://tools.google.com/dlpage/gaoptout?hl=de

The legal basis for these cookies is Section 25 (1) of the German Telecommunications-Telemedia Data Protection Act (TTDSG) in conjunction with Article 6 (1) (a) of the GDPR. The legal basis for the processing of your personal data is also Article 6 (1) (a) of the GDPR, as this takes place exclusively with your consent. You can revoke your consent at any time via this link.

We have concluded a data processing agreement with Google, which regulates Google's data processing for us. We have no influence on further data processing by Google. If Google transfers data to third countries, this is done on the basis of the so-called EU Standard Contractual Clauses.

Information about the third-party provider: Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, Fax: +353 (1) 436 1001.

This website also uses Google Analytics to analyze cross-device visitor traffic using a User ID. You can disable the cross-device analysis of your usage in your Google account under "My Data," "Personal Info."

Google also processes your data in the USA. There is no guaranteed level of data protection in the USA equivalent to the EU standard. We would therefore like to draw your attention to the associated risks. Among other things, it is possible that US authorities, such as intelligence services or law enforcement agencies, may access your data without your or our knowledge. We would also like to point out that you may not be able to take legal action against such access by the authorities. Your data is transferred to the USA by Google on the basis of your consent and therefore on the basis of Art. 49 (1) (a) of the GDPR.

19 GOOGLE ADS AND REMARKETING

This website uses Google Ads and various conversion tracking and remarketing technologies from Google Ireland Limited ("Google"). Google Ads are only integrated if you give us your consent to do so.

These technologies allow us and Google, for example, to track whether a user clicked on one of our ads and was redirected to our website. We do not receive any information that can personally identify users, but only statistics on the total number of users who clicked on an ad and were redirected to a page with a conversion tracking tag. Likewise, as part of so-called remarketing, we can display our advertising specifically to visitors to our website and present it to them on other websites or in social media.

As part of Google Ads, Google processes the following data, among others: browser language, browser type, ads clicked, cookie ID, cookie information, date and time of visit, visit duration, pages visited, content the user is interested in, IP address, referrer URL, usage data, web request.

The legal basis for these cookies is Section 25 (1) of the TTDSG in conjunction with Article 6 (1) (a) of the GDPR. The legal basis for the processing of your personal data is also Article 6 (1) (a) of the GDPR, as this takes place exclusively with your consent. You can revoke your consent at any time via this link.

We have concluded a data processing agreement with Google, which regulates Google's data processing for us. We have no influence on further data processing by Google. If Google transfers data to third countries, this is done on the basis of the so-called EU Standard Contractual Clauses.

Information about the third-party provider: Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, Fax: +353 (1) 436 1001.

Google also processes your data in the USA. There is no guaranteed level of data protection in the USA equivalent to the EU standard. We would therefore like to draw your attention to the associated risks. Among other things, it is possible that US authorities, such as intelligence services or law enforcement agencies, may access your data without your or our knowledge. We would also like to point out that you may not be able to take legal action against such access by the authorities. Your data is transferred to the USA by Google on the basis of your consent and therefore on the basis of Art. 49 (1) (a) of the GDPR.

20 FACEBOOK PIXEL AND CUSTOM AUDIENCES

We have integrated code from Facebook on our website, which sets a cookie (the so-called Facebook Pixel). The Facebook Pixel is only integrated with your consent. This pixel enables Facebook to record your visit to our website and the associated subpages, as well as your actions on our website, and, if applicable, to link this to your Facebook profile and other data that Facebook has stored about you. In particular, Facebook stores whether you previously clicked on an ad placed by us on Facebook or other websites. You can be identified across devices and browsers provided you are logged in with your Facebook profile. This also applies even if you do not currently have a Facebook window open in your browser.

The "Custom Audiences" function enables us to determine the target groups and Facebook users to whom our ads on Facebook are displayed. For example, we can set our ads to be presented to users who have already visited our website. The function also allows us to measure the success of our ads and thus optimize the use of our advertising budget. The data collected by Facebook is only visible to us in the form of anonymized reports and is used exclusively for ad placement.

The legal basis for these cookies is Section 25 (1) of the TTDSG in conjunction with Article 6 (1) (a) of the GDPR. The legal basis for the processing of your personal data is also Article 6 (1) (a) of the GDPR, as this takes place exclusively with your consent. You can revoke your consent at any time via this link.

The Facebook Pixel and Custom Audiences are provided by Meta Platforms Ireland Ltd ("Meta"), 4, Grand Canal Quay, Grand Canal Bridge, Dublin 2, Ireland. You can prohibit Meta and its partners from showing ads. You can edit your Facebook ad settings via the following link: https://www.facebook.com/ads/website_custom_audiences/. Further information on how Meta processes your data can be found in Meta's privacy policy: https://www.facebook.com/policy.php.

We are jointly responsible with Meta for the processing of your data in connection with the tracking of your activities on our website and the advertisements we place – but not for any further processing by Meta. We have concluded a joint data processing agreement with Meta, which you can view here: https://www.facebook.com/legal/controller_addendum

Meta has agreed to uphold the rights of data subjects in connection with data processing by Meta. Users can, for example, send information or deletion requests directly to Meta. However, your rights as a data subject (in particular the right to information, deletion, objection, and complaint to the competent supervisory authority) are in no way restricted by our agreements with Meta.

Meta also processes your data in the USA. There is no guaranteed level of data protection in the USA equivalent to the EU standard. We would therefore like to draw your attention to the associated risks. Among other things, it is possible that US authorities, such as intelligence services or law enforcement agencies, may access your data without your or our knowledge. We would also like to point out that you may not be able to take legal action against such access by the authorities. Your data is transferred to the USA by Meta on the basis of your consent and therefore on the basis of Art. 49 (1) (a) of the GDPR.

21 Social media profiles

General information on data processing in connection with our social media profiles

  • We use our profiles on the social networks Facebook, Instagram, YouTube, Vimeo, TikTok, and Pinterest to provide information about our company and our products. And, of course, to get in touch and communicate with the users of these networks.
  • Please note that personal data of users may be processed outside the European Union. This can entail risks for users; for example, the enforcement of user rights may be more difficult.
  • If you leave us messages or make comments on these profiles, we process your personal data in order to communicate with you. This represents a legitimate interest; the legal basis is Art. 6 (1) (f) of the GDPR. We do not store communication data outside of these networks.
  • The terms of use of the operators of these platforms apply. Please note that we cannot provide any further information on personal data processed by these operators during your visit to the above-mentioned platforms. We ask that you refer directly to the information provided by these platforms. Links to privacy policies and other relevant information can be found below.
  • Should you have any requests for information or wish to assert your rights as a data subject, we would like to point out that it is best to contact the providers directly. Only they have access to their users' data and can take appropriate measures and provide you with information directly. Should you nevertheless require assistance, you are of course welcome to contact us.

About the Facebook fan page

  • We are jointly responsible with Meta for the collection of personal data of visitors to our Facebook page – but not for its further processing by Meta. We have concluded a joint data processing agreement with Meta, which you can view here: https://www.facebook.com/legal/terms/page_controller_addendum
  • Meta has undertaken to uphold the rights of data subjects. Users can, for example, send requests for information or deletion directly to Meta. However, your rights as data subjects (in particular the right to information, deletion, objection, and complaint to the competent supervisory authority) are in no way restricted by our agreements with Meta.
  • Further information on the personal data collected, such as information about the types of content users view or interact with or about their actions, can be found in the "What you and others do and provide" section of the Meta Data Policy: https://www.facebook.com/policy
  • Information about user devices can be found under "Device Information." This includes, for example, IP addresses, operating system, browser type, language settings, and cookie information. Meta also collects and uses this information to provide page operators with analytical services, so-called "Page Insights." These help them understand how users interact with their pages and the associated content. Further information from Meta on the "Insights" pages can be found here: https://www.facebook.com/legal/terms/information_about_page_insights_data
  • Details about the provider: Meta Platforms Ireland Ltd ("Meta"), 4, Grand Canal Quay, Grand Canal Bridge, Dublin 2, Ireland.

YouTube

Instagram

TikTok

Vimeo

  • Details about the provider: Vimeo.com, Inc., 555 West 18th Street, New York, New York 10011, USA. Privacy notices: https://vimeo.com/privacy

Pinterest

About our LinkedIn profile

  • Details about the provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. We are jointly responsible with LinkedIn for the collection of personal data of visitors to our LinkedIn profile – but not for its further processing by LinkedIn. We have concluded a joint data processing agreement with LinkedIn, which you can view here: https://legal.linkedin.com/pages-joint-controller-addendum
  • LinkedIn has agreed to uphold the rights of data subjects. Users can, for example, send requests for information or deletion directly to LinkedIn. However, your rights as data subjects (in particular the right to information, deletion, objection, and complaints to the competent supervisory authority) are in no way restricted by our agreements with LinkedIn.
  • You can view the LinkedIn privacy policy here: https://de.linkedin.com/legal/privacy-policy

22 SATISFIED CUSTOMERS

If you submit a photo of your dog for our "Satisfied Customers" section, we will publish it on the corresponding page of our website. If you have consented to its use on Instagram, we may also publish the image there.

Submissions can be made by post or via the form on our website.

Your name will only be used if you give us your consent to mention your name. You can also voluntarily write a comment, which we will publish together with your photo.

The publication of pictures, comments and names is voluntary — for you and for us.

If you change your mind and would like your image removed, please send us a short email to press@cloud7.de. Your image will be removed from our website and Instagram immediately.

The legal basis for the processing of your personal data is our legitimate interest in presenting our satisfied customers on our website and our Instagram profile. Since you provide us with your data voluntarily, we do not assume that you have any objections to the processing.

We store the photo and your email address or the completed form for as long as the post is published on our site, in order to be able to prove, if necessary, that you submitted the post to us voluntarily.

Please only submit images that you have taken yourself or for which you have the right to grant us usage rights.

Your data is processed by Instagram on servers in the USA, among other locations. Therefore, certain risks of data processing cannot be ruled out. Please also note that although images can be deleted on Instagram, further storage and use by Instagram cannot be ruled out.