RETURNS
Should you not be satisfied with our products or have any reason for complaint, we offer an uncomplicated return process. Unused products in their original packaging can generally be returned within 30 days of the invoice date.
Shipping costs are to be borne by the customer. Returns can be sent by post.
Please understand that we cannot accept liability for lost or delayed return shipments. We therefore recommend that you track your package using a tracking service.
Responsibility passes to us as soon as the return has been received at our warehouse. We will send the customer an email confirming receipt of the return.
Postal address for returns and complaints:
Solvita
Petandco.ch / Returns
Grubenstraße 3, 8902 Urdorf
Warranty and Returns
Our primary goal is the satisfaction of our customers. For this reason, we only stock products that meet our high quality standards and that we are convinced by. Nevertheless, it may happen that a product does not fit, is not to your liking, or has a defect. In these cases, the following provisions regarding returns and warranty apply.
The exchange and return of disposable products are generally not possible. An exchange or return can only take place in exceptional cases and following prior consultation. The basis for all returns and exchanges is always the price valid on the day of the return or exchange. Products ordered specifically for the customer and individually configured products are excluded from exchange and return.
Warranty / Guarantee
The conditions guaranteed by the manufacturer or Swiss law always apply, with a standard warranty period of 2 years provided.
In the event of a warranty claim, manufacturers offer repair, replacement with an equivalent product, or compensation in the amount of the current value of the goods, up to a maximum of the purchase price. The decision in each case lies with the manufacturer.
A warranty can only be granted if there are no grounds for exclusion, such as damage caused by improper handling or mechanical damage. This includes, for example, damage caused by weather conditions, moisture, drops and impacts, excessive wear and tear, as well as defects caused by interventions or modifications. Consumable parts, batteries, rechargeable batteries, lamps, etc., are excluded from the warranty or have a shortened warranty period.
If the manufacturer or service partner charges for repairs that are not covered by the warranty, these will be billed to the customer. For products without visible defects or if the defect is not covered by the manufacturer's warranty, PET & Co. or the manufacturer may pass the costs for inspection and shipping on to the customer.
A replacement under warranty or a warranty repair does not extend the original warranty period.
